Returns & Exchanges

We have a 5-day return policy, which means you have 3 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, submit a return/ exchange request through https://moi-sio.com/return . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occured to the item(s) in your shipment, please contact us immediately at +966580647499 Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

If for any reason you are not completely satisfied with your Moisio purchase, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase.